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LEGAL

Privacy Policy

How we collect, use, and protect information submitted through our website, dispatch forms, WhatsApp, email, and service inquiries.

Last updated: May 22, 2026
Section 1

Overview

Pro ASIC Miner Repair LLC ("we," "our," or "us") respects the privacy of individuals and businesses who contact us or use our website. This Privacy Policy describes how we collect, use, share, and protect information submitted through our website, dispatch intake forms, WhatsApp, email, phone calls, and other service communications.

This policy applies to information collected through proasicminerrepair.com and related service channels. By using our website or submitting a service inquiry, you acknowledge this policy.

Section 2

Information We Collect

We may collect the following types of information when you contact us, submit a service request, or use our website:

Business and contact information:

  • Name and company name
  • Phone number and WhatsApp number
  • Email address
  • State, city, and ZIP code
  • Facility or site information

Service and technical information:

  • Miner brand and model
  • Cooling infrastructure type
  • Repair volume and fleet size
  • Fault description and symptoms
  • Urgency level
  • Messages, photos, logs, or technical data shared by the customer

Website usage data:

  • Browser type and device type
  • IP-derived approximate location
  • Pages visited and time spent
  • Referral source and UTM parameters if used
  • Hosting and analytics log data

We do not intentionally collect payment card information through this website. Payment details are handled separately if applicable to a confirmed service.

Section 3

How We Use Information

Information we collect is used for the following business purposes:

  • Responding to service requests, dispatch inquiries, and customer questions
  • Evaluating dispatch feasibility for your facility location and repair volume
  • Providing quotes, pricing guidance, and service timelines
  • Scheduling calls, onsite visits, or dispatch coordination
  • Communicating with you through WhatsApp, phone, or email
  • Coordinating with field technicians and service contractors
  • Improving our website, forms, and service processes
  • Maintaining internal business records and service history
  • Protecting against spam, fraud, abuse, and security incidents
Section 4

How We Share Information

We do not sell personal information to third parties.

We may share information in the following circumstances:

  • Field technicians and service contractors: When needed to evaluate or perform requested service
  • Service providers: Hosting, form processing, database, email, analytics, or communication platforms that support our operations
  • Legal and compliance: When required by applicable law, regulation, court order, or to protect our rights or the safety of others
  • Business operations: In connection with a business transfer, merger, or acquisition, subject to appropriate confidentiality

We require service providers to handle information in a manner consistent with this policy and applicable law.

Section 5

Cookies and Analytics

Our website may use cookies, local storage, analytics scripts, hosting logs, or similar technologies to understand how visitors use the site and to improve our services.

This may include page view tracking, session data, and technical performance metrics. Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect the functionality of certain features.

Section 6

Third-Party Services

We may use third-party tools and platforms to operate our website and business, including but not limited to:

  • Website hosting and CDN providers (such as Netlify or similar platforms)
  • Form processing, database, or CRM providers
  • Email communication providers
  • WhatsApp and Meta platforms (when customers contact us through WhatsApp)
  • Analytics or performance tracking providers

Each third-party provider operates under its own privacy policy. We select providers with reasonable data protection practices but are not responsible for their independent data handling.

Section 7

Data Security

We use reasonable technical and organizational safeguards to protect information submitted to us, including secure connections (HTTPS), access controls, and prudent handling of service communications.

However, no online transmission or storage system is completely secure. We cannot guarantee the absolute security of any information transmitted over the internet or stored in our systems, and you submit information at your own risk.

Section 8

Data Retention

We retain inquiry records, service communications, and business documentation for as long as reasonably necessary for business operations, customer support, dispute resolution, legal obligations, tax compliance, and operational continuity.

When information is no longer needed for these purposes, we take steps to delete or anonymize it in accordance with our internal practices.

Section 9

Your Choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting us directly. We will respond to reasonable requests in accordance with applicable law and our operational capabilities.

To make a request, contact us at:

Email: info@proasicminerrepair.com

Phone: +1 (956) 295-0271

Note that we may need to retain certain records for legal, compliance, or business purposes even after a deletion request.

Section 10

California Privacy Notice

If applicable under California privacy law, California residents may have rights to request access, correction, deletion, and information about how their personal information is collected, used, disclosed, sold, or shared.

We do not knowingly sell personal information as defined under the California Consumer Privacy Act (CCPA) or related California privacy laws.

California residents may submit privacy rights requests to: info@proasicminerrepair.com

The applicability of specific California privacy rights depends on the nature of our business relationship and applicable law thresholds. We will evaluate and respond to requests in good faith.

Section 11

Children's Privacy

Our services are intended exclusively for business operators, commercial mining facilities, and related professional entities. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received information from a child, we will take steps to delete it.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Section 13

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Pro ASIC Miner Repair LLC

Email: info@proasicminerrepair.com

Phone: +1 (956) 295-0271

Pro ASIC Miner Repair

Onsite ASIC miner repair & mining farm field service across the United States.

+1 (956) 295-0271 info@proasicminerrepair.com
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