ASIC Repair FAQ

Response time depends on technician availability, facility location, urgency level, equipment volume, and project scope. For farm-wide shutdowns, severe hashrate drops, power events, or urgent fleet issues, call directly or submit the dispatch intake form with ZIP code, miner models, quantity, and fault details. We will provide the fastest realistic dispatch timeline.

Yes. Emergency onsite dispatch may be available for commercial mining operations depending on region, technician scheduling, safety conditions, and project size. Emergency requests should include the number of affected miners, hashboards, or PSUs, the facility ZIP code, and whether the issue is sudden or recurring.

Our standard contact hours are Mon–Sun, 8 AM – 6 PM local. Emergency line availability may exist outside these hours for urgent mining farm events. Dispatch timing is confirmed after reviewing location, urgency, and technician availability.

Onsite field deployment is designed for commercial-scale repair demand because it requires technician travel, scheduling, tools, parts planning, and field logistics. The best fit is usually mining farms or hosting facilities with ongoing repair demand, recurring failures, or fleet-scale maintenance needs.

This does not mean all machines must fail at the same time. If your operation has recurring daily or weekly failures, accumulated hashboards, PSU issues, or future maintenance planning needs, contact us and we can recommend the most efficient dispatch or support option.

Yes. We do not want real mining operators to self-reject just because their current active repair volume is lower. If you operate a commercial mining facility, are scaling your fleet, or expect recurring maintenance needs, contact us. We may recommend phased service planning, future onsite scheduling, remote preparation, or alternative support options.

Our service model is primarily built for commercial mining operations, hosting facilities, and fleet-level maintenance. Individual home miners may not be the best fit for onsite dispatch. If you are unsure, contact us with your equipment quantity and issue details and we will tell you honestly whether onsite service makes sense.

We support major ASIC platforms including BITMAIN Antminer, WhatsMiner / MicroBT, Avalon / Canaan, and ASIC power supplies. Supported models may include Antminer S21 series, S19 series, T19, T21, WhatsMiner M30/M50/M60 series, Avalon A1246/A1346/A1366/A1466/A1566, and common PSU platforms.

Yes. We support selected hydro and water-cooled ASIC systems depending on model, site conditions, cooling system setup, and failure type. For hydro requests, include miner model, coolant system details, temperature symptoms, and leak information. Photos can be sent through WhatsApp or email after submitting your request.

Yes. We support ASIC PSU diagnostics and repair where practical, including no output, protection mode, voltage abnormality, MOSFET-related failures, and load verification after repair. For PSU service, provide PSU model, quantity, symptoms, and whether failures are recurring across the site.

If your S21-series miner is still under active manufacturer warranty, checking warranty coverage is usually the first step. We support post-warranty repair planning, non-covered issues, urgent downtime situations, batch diagnostics, and commercial fleet repair planning when manufacturer warranty is no longer the best operational path.

Yes. We can review fleet size, miner models, fault history, recurring symptoms, hashboard/PSU failure patterns, and expected repair volume so your operation has a repair plan before warranty expiration creates paid downtime exposure.

Published pricing reflects standard fleet-service rates. Final dispatch pricing may vary based on facility location, service scope, urgency, equipment volume, market conditions, and parts availability. We confirm pricing before scheduling service. There are no hidden fees.

Depending on service type, pricing may include chip-level repair, fan replacement, dust cleaning, firmware flashing, thermal paste renewal, PSU diagnostics, load verification, and service documentation. Exact scope is confirmed before dispatch.

Yes. We provide a limited service warranty for repaired components. Warranty applies to serviced parts and workmanship, not unrelated future failures, site power events, environmental damage, overclocking damage, or unrelated components.

Yes. We support commercial mining operations with recurring repair needs, preventive inspections, batch diagnostics, PSU infrastructure checks, thermal review, airflow review, and fleet repair planning.

Yes. Our onsite model is designed to reduce downtime by avoiding shipping delays, reducing logistics risk, diagnosing failures onsite, and coordinating batch repair work directly at the facility. The goal is faster fleet recovery and better operational continuity.

Yes. Onsite service may include diagnostic notes, repair logs, hashrate verification, service documentation, and recommendations for recurring failure prevention.

Yes. For qualifying commercial mining farms, we offer repair-inclusive operations plans where standard repair labor can be included under a monthly hashrate-based or power-based program. Operations-only support is also available for farms that already have their own repair team.

When repairs are billed one by one, customers may worry about inflated repair counts. Under repair-inclusive operations plans, standard repair labor is already included in the monthly program, so increasing repair tickets does not create extra labor revenue. The incentive shifts toward preventing failures, reducing downtime, and keeping the fleet stable.

Under eligible turnkey operations plans, standard repair labor and covered parts coordination can be included under the agreed monthly scope. These plans are not unlimited insurance. Severe damage, major parts above allowance, fire, water damage, surge events, overclocking damage, third-party repair damage, missing parts, or excluded conditions may require separate approval.

Plans can be priced by managed hashrate or monthly managed power load. The best model depends on fleet size, power capacity, failure rate, repair history, staffing cost, and the level of support required.

Our main service is mining farm operations and repair management. We also provide one-time ASIC repair, but our strongest fit is commercial farms that want predictable operations support, repair documentation, and repair-inclusive plans.

Yes. One-time ASIC miner repair is still available for S19, S21, WhatsMiner, Avalon, and PSU repair. However, farms with recurring failures or large fleets may benefit more from repair-inclusive operations support.

Please prepare miner brand, model, quantity, active repair volume, ZIP code, facility location, failure symptoms, and urgency level. For recurring issues, include how many miners fail per day or per week. If photos or screenshots are helpful, send them through WhatsApp or email after submitting the form.

For urgent dispatch coordination, use the Book a Call option. For photos, videos, and quick troubleshooting details, WhatsApp is useful. For larger service requests with equipment lists and documentation, email or the dispatch intake form is best.

Use the dedicated Contact page and submit the Dispatch Intake Form. Include ZIP code, equipment models, quantity, fault symptoms, urgency level, and whether the failures are sudden or recurring.